Warranty Information
Should your product prove to be defective within one year from the date of purchase, please call our Customer Care Team on 1300 135 085. Under this warranty, Danoz Direct will repair or replace any parts found to be defective. This warranty is effective only if the product is purchased and operated in Australia. This warranty extends only to personal use, and does not extend to any product that has been used for which it is not intended. Your warranty does not apply to the following:
  • Damage due to accident, misuse, abuse, commercial use or vandalism.
  • Improper or inadequate maintenance.
  • Unauthorized modification or commercial use.
  • Damage in return transit.
  • “Normal” wear of parts (wear and tear that occurs over time and with use).
  • Repairs made by an unauthorized service technician.
  • Although required replacement parts are available to you at no cost during your one year warranty, they are subject to a $9.95 shipping and handling fee. After expiration of the warranty, the cost of parts will be the responsibility of the customer.

1 Year Limited Warranty Information

THANE DIRECT USA – 1 YEAR LIMITED WARRANTY


The product you have purchased from Thane Direct USA is warranted against defects in materials and workmanship under normal use and service to the original owner for one (1) year from date of original purchase (“Warranty Period”). Should the product prove defective during the Warranty Period, you must email or call our Customer Service Department at customercareusa@thane.com. Do not return the defective part or unit unless instructed to do so after contacting us. Under this limited warranty, Thane Direct USA will replace any parts found to be defective due to a manufacturer’s defect. A shipping and processing charge will apply to any replacement undertaken by Thane Direct USA. This limited warranty is not transferable, extends only to personal use and does not apply to use of any product in a manner for which it was not designed or intended, or in a manner inconsistent with directions in the user’s manual or other instructions supplied with the product. After the expiration of this limited warranty, the cost of parts will be the responsibility of the original purchaser.


EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THANE DIRECT USA OR ITS AFFILIATED COMPANIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE, MISUSE, INABILITY TO USE OR PERFORMANCE OF THE PRODUCT, OR ANY PRODUCT DEFECT, INCLUDING ANY ECONOMIC LOSS, PROPERTY DAMAGE, LOST PROFITS, LOSS OF ENJOYMENT OR USE, COSTS OF INSTALLATION OR REMOVAL, OR OTHER CONSEQUENTIAL

DAMAGES OF WHATEVER NATURE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.


TO THE EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY IS THE EXCLUSIVE WARRANTY GRANTED BY THANE DIRECT USA AND SHALL BE IN LIEU OF AND EXCLUSIVE OF ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.


THIS WARRANTY DOES NOT APPLY TO THE FOLLOWING:

1. Accident, misuse, abuse or neglect.

2. Improper or inadequate assembly or maintenance.

3. Unauthorized modification or commercial use.

4. Improper packaging in return transit.

5. Normal wear and tear.

6. Unsupervised use by children under 18 years of age.


TO OBTAIN WARRANTY SERVICE: The original purchaser should contact our customer care representatives via e-mail at customercareusa@thane.com. Depending on the extent of the service required, the original purchaser shall have the obligation and responsibility to:

• Pay for all service and parts not covered by this limited warranty; and

• Pay the applicable shipping and processing fee as specified by our customer care representatives.

• If you are instructed to return the product (a) carefully package the product using adequate padding material to prevent damage during transit – the original packaging is ideal for this purpose; (b) include your proof of purchase, which includes the date of purchase; and (c) send to the address designated by our customer care representatives via USPS or carrier of your choice.


FOR ALL INQUIRES, PLEASE CONTACT CUSTOMER SERVICE FOR WARRANTY CLAIMS VIA E-MAIL AT customercareusa@thane.com. Thane Direct USA is not responsible for any uninsured items lost in transit or costs incurred by the customer to return the product.